Maitre D

Searcys are looking for a Maitre D' to ensure the smooth operation of the front-of-house service at Searcys Brasserie at St Pancras. The role will be overseeing the hosting, seating, and overall guest experience. The Maitre D' serves as a liaison between the dining room staff and the kitchen, ensuring efficient communication and coordination to provide exceptional service to guests. Additionally, they may handle reservations, manage seating arrangements, and address any guest concerns or special requests.

Located within the iconic St Pancras International Station, St Pancras Brasserie by Searcys is home to the longest Champagne bar in Europe and offers the ideal escape to sit back and soak up the charm of the magnificent station.

Searcys is steeped in rich heritage and is passionate about its people, therefore offers industry leading benefits.

As a Maitre D you will receive:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 33 days annual leave
• Access to everyday discounts and communication portal
• Employee assistance programme
• Enrolment into Searcys Champagne School
• Meals provided on shift when working within one of our venue

Job Type: Full Time

Salary: £40,000 Inclusive of Tronc 

The Maitre D' plays a crucial role in shaping the overall dining experience and ensuring that guests feel welcome, valued, and well-cared for throughout their visit to the restaurant.

Key Responsibilities:

• Greet guests as they arrive, providing a warm welcome and assisting with seating arrangements.
• Maintain a comprehensive understanding of the restaurant's layout, table availability, and seating capacity.
• Manage reservations, including recording bookings, updating availability, and confirming reservations as needed.
• Coordinate with the kitchen and serving staff to ensure timely and accurate delivery of food and beverages to guests.
• Monitor dining room activity to anticipate guest needs and ensure a seamless dining experience.
• Handle guest inquiries, requests, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
• Train and supervise hosting and serving staff, providing guidance on service standards, etiquette, and guest interaction.
• Maintain cleanliness and organization in the front-of-house area, including the reception area, dining room, and restrooms.
• Collaborate with management to develop and implement strategies for enhancing the guest experience and maximizing revenue.
• Uphold high standards of professionalism, hospitality, and guest service at all times.

• Previous experience in a supervisory or managerial role within the hospitality industry, preferably in fine dining or upscale restaurants.
• Excellent interpersonal and communication skills, with the ability to interact effectively with guests, staff, and management.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Proficiency in reservation management software and basic computer skills.
• Knowledge of food and beverage service procedures, including wine service and menu presentation.
• A professional demeanor and a passion for delivering exceptional guest experiences.
• Flexibility to work evenings, weekends, and holidays as required by the restaurant's operating hours.
• Formal training in hospitality management or related field preferred, but not required.

Searcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.

Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success.

If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team!