Our New School of Service29 November 2019
Our teams in our venues are key to providing our customers with memorable experiences. Understandably, standards of service and hospitality knowledge are a priority in the hospitality and events industry, so we have launched our new School of Service. Searcys School of Service aims to educate our teams so that they are able to provide consistently exceptional service across our venues.
The School is built on over 170 years of hospitality experience and includes three training modules – The Searcys Customer Journey, School of Service Essentials and School of Service Masterclass. The modules cover everything from understanding guest requirements through to getting ready for service, how to lay a table correctly and serving drinks correctly. Each training course is aimed to drive consistency throughout our venues, ensuring all teams understand the care and hospitality needed to provide exceptional service.
Our Head of Learning and Development Daniel Rowlinson commented, “Our purpose has always been to make the people we serve and work with feel special by being consistently exceptional. However, we understand that this requires knowledge, intent and consistency from all of us. Our new School of Service aims to deliver just that, ensuring that everyone is familiar with the standards of hospitality needed to drive exceptional service and encourage customers to return. Our aim is to ensure that over 80% of front-of-house and event managers graduate from Searcys School of Service by the end of 2020.”
Not only do we hope that our School of Service improves our customers’ experiences, but also our employees’ experiences working for Searcys. We believe that training, learning and development are key to keeping employees engaged and happy at work. Alongside the School of Service, we offer over 100 courses for our team members to enroll in.