Members Operation Manager

Searcys are looking for an Members Operation Manager to join the team at the HAC. 

The Members Operation Manager will focus on supporting members and their guests, across all areas and all types of event. They will be the face of Sutling, and the Regimental and Members’ go to person. They will oversee the planning, booking and execution of all member activities and develop the member communications alongside the GM. They will ensure the smooth day-to-day management of all members areas in line with the defined HAC standards and member expectations.

The HAC is quite unlike any other City event venue; a magnificent Georgian house set in a five-acre garden. This unique, historic London venue offers a wide variety of event spaces and an a unique out-door space nestled within the city backdrop.

As a Members Operation Manager you will receive the following industry leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 35 days annual leave (dependant on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Enrolment into Searcys Champagne School
• Meals provided on shift when working within one of our venue
• Annual celebration event
• Cycle to work scheme
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice

The Members Operation Manager will be working as part of an exciting events operations team to deliver the food & beverage, event operations at a large selection of events spaces, Will also lead the front of house operation on assigned events, providing a comprehensive briefing to all team members involved in the delivery of the event.

Job Type: Full Time 

Salary: £40K

45 hours a week

Responsibilities:

• To be Member focused at all times, by being visible during all service periods, approachable and quick to solve problems and exceed expectations.
• To oversee all Sutling areas, all member events and the overall member Sutling experience.
• Responsible for delivering the member’s social events calendar.
• Responsible for overseeing the booking, organisation and delivery of all regimental and member dining and events.
• To meet and greet members on members’ events.
• For those events not overseen personally, to ensure a seamless and comprehensive handover to the supporting event manager.
• To build and maintain engaging relationships with all members
• Responsible for delivering a 5* service across all member areas
• To oversee the restaurant manager to deliver an efficient lunch booking process and service, value for money, key specific set menus and events, and maintain the wine list and bar menus.
• To oversee the members events coordinator and the smooth booking and organisation of events.
• To oversee the smooth functioning of the Sutling Room.

• Minimum 2 years experience in event management
• Thorough understanding of the event and meeting management process – conception to completion
• Ability to prioritize multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organizational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Creative, positive energy, self-directed, amiable, and composed under pressure; helpful and humble

We are the oldest caterer in the UK, having been founded in 1847, working with us will give you an opportunity to be part of some of London’s most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry.

A career at Searcys means you are part of something special, we are an employer with a rich history, and an established reputation which will provide you with an enormous sense of pride and belonging.

To find out more on the rich history of Searcys, please visit our website at www.searcys.co.uk